. >> jon: similar events in russia as well. what would make someone want to do this? how do you help your child deal with it? dr. keith ablow joins us after the break to try to answer those questions. >> teacher, which i'm so grateful for, there was just a small group, they rushed the kids in to the bathroom and they locked the door. and they just told the children that it was hamme hammering. tried to keep them calm. the next thing i know, because it's hard to get a complete story, the next thing i know is that the police came in and knocking on the door to be let out of the classroom. when they were, she had seen glass and blood. ...so as you can see, geico's customer satisfaction is at 97%. mmmm tasty. and cut! very good. people are always asking me how we make these geico adverts. so we're taking you behind the scenes. this coffee cup, for example, is computer animated. it's not real. geico's customer satisfaction is quite real though. this computer-animated coffee tastes dreadful. geico. 15 minutes could save you 15 % or more on car insurance. someone get me a latte will ya, please?